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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Sr. Retail Trainer Benelux | Fulltime (38h)
HUGO BOSS Benelux Retail B.V. | Amsterdam | Netherlands | Full-time
  

We are currently looking for a field Sr. Retail Trainer for the entire Benelux. If you have experience as a Retail Trainer or Manager within Retail -and you are able to impact the areas of Training & Development- then this could be the role for you! As Sr. Retail Trainer you will be responsible for all the Retail Trainings within the Benelux, providing in-store trainings and lead projects for the Benelux. You will report directly to the Head of Retail Benelux and work closely with the Global Retail Training Team in our headquarters in Germany.

 

What you can expect:

  • Identify training needs of the Retail team, measure and evaluate training results, as well as recommend changes to improve training effectiveness;
  • Review, adapt if necessary, and prepare training materials in alignment with Global Retail Communications, Training & Development to meet local market needs;
  • Work closely with the Retail team to implement training plans and to reinforce customer excellence service experience and work in partnership with Global Retail Communications to implement training strategies of the HUGO BOSS University across the market;
  • Coordinate and conduct trainings of the HUGO BOSS University for all levels of employees such as customer service & selling techniques, product knowledge, people management, KPI’s etc.;
  • Provide timely support and coaching to store teams at all levels;
  • Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet retail standards and to ensure applied knowledge will be put into practice (transfer of learning);
  • Be a role model and provide necessary tools and techniques to make the learner's life easier.

Your profile:

  • Degree holder in Training & Development or related discipline;
  • Minimum 5 years solid training and selling experience gained in retail (preferably upper premium & lifestyle segment);
  • The ideal candidate is dynamic and has a demonstrated passion for helping others to learn and grow. The candidate is a role model in customer service excellence, quality execution, and respectful cooperation. He/she is flexible enough to work effectively in a team with different personalities, as well as alone. He/she enjoys continuous learning & strives for personal growth;
  • Specialized in on the job training. Excellent presentation, communication and facilitation skills – ability to persuade;
  • Self motivated, proactive, independent, mature, organized and attentive to details;
  • Energetic, self-motivated and positive. Strong commitment to customer service;
  • Strong appeal to new technologies in stores in order to manage CRM/MOCCA, Digital Advisors and upcoming In-store digitalization;
  • Willing to spend a lot of time traveling and on the shop floor and work on a flexible schedule;
  • Bilingual: French and Dutch, Fluent in English is a must.

 

Your benefits:

HUGO BOSS offers its employees exceptional working conditions in an international environment. If you are interested in the fashion sector and challenges inspire your ambition, we would like to get to know you.

 

 

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to HUGO BOSS Benelux B.V. must have a current HB Agency Agreement executed by a member of the Human Resource department. In addition, agencies may only submit candidates to positions for which they have been invited to do so by one of our HR Advisors. All unsolicited resumes sent to us will be considered property of HUGO BOSS Benelux B.V. HUGO BOSS will not be held liable to pay a placement fee.

 

Please note that ‘agency calls’ are not appreciated.