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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,700 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas – because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

Chat Advisor (m/f/d)
HUGO BOSS AG | Metzingen | Germany | Full-time
  

Digital Retail is the core of HUGO BOSS AG's E-Commerce activities. We ensure that hugoboss.com is a class-leading website, inspiring our customers and easily helping them to buy their HUGO BOSS products.

 

What you can expect:

  • Answer all customer inquiries via email, phone, online chat & social channels regarding products, services, order information, accounts and general details
  • Recognize returning customers and providing best in class experience through cross selling and upselling
  • Support in creation and maintenance of daily, weekly and monthly KPI reports to measure performance of the overall business and chat team e.g. consolidation of checkout & chat survey findings and sharing with stakeholders
  • Support the mid & senior team members with feedback on current chat tools, customizations required & testing for new technology
  • Report escalated customer issues to mid to senior team members for speedy resolution
  • Create, update and maintain first draft of the process flows and Signavios for all current & future processes in place

Your profile:

  • Bachelor's degree plus 1 to 3 years related work experience preferred
  • Excellent English and French skills (spoken and written)
  • Experience in giving premium customer service preferably in a retail environment
  • Strong written and verbal communication skills.
  • Ability to use technology while helping consumers (applicable Chat platform, Whatsapp, facebook, instagram, twitter, new channels for future)
  • Excellent interpersonal skills with a dedication to providing outstanding service to each consumer
  • Flexibility of schedule to include evenings, weekends & shift work depending on business

 

Your benefits:

  • Diverse portfolio of tailored training and professional development measures
  • International and inspirational working environment
  • Career progression opportunities
  • Dynamic and inspirational work culture
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment
  • Health days and special target-group-specific health measures