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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,000 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise – because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS!

Customer Advisor (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

What you can expect:

HUGO BOSS wants you! A team player who thrives in a dynamic, international Environment and can move things along. Individual development and further educational opportunities are of great importance to us while also maintaining a pleasant and open working atmosphere. A highly motivated team of experts, who enjoy their work, are waiting for you.

  • Supporting our end consumers via all sales and common communication channels
  • Independent processing of written and telephone customer inquiries in the first and second level
  • Complaint classification and processing
  • Supporting our stores via phone and e-mail
  • Responsibility for fast and competent service for process-relevant and technical inquiries of our store staff
  • Detecting technical issues and offering solutions

Your profile:

  • Successfully completed business management training as well as some professional experience in customer service and ideally experience in service desk processes
  • Good knowledge and safe handling of common hard- and software (MS Windows, MS Office, Browser)
  • Good English skills, proficiency in other European languages (English, Spanish, Italian, French, Dutch)
  • High problem-solving competence with a proactive and innovative approach
  • Independent work ethic as well as goal-oriented problem solving skills
  • Confident, attentive and customer-oriented presence on the telephone
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Willingness to work in shifts, even on weekends
  • High technical affinity

 

Your benefits:

  • We support our employees with the compatibility of family and career
  • Diverse portfolio of tailored training and professional development measures
  • International and inspirational working environment
  • Career progression opportunities
  • Dynamic and inspirational work culture
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment

Apply now »