HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Customer Advisor (m/f/d) | temporary
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

For our international Customer Service Team /Customer Care Team based in Metzingen, we are looking for temporary full-time support for the high season starting in November for the duration of 3 months. 


What you can expect:

  • Support and advice for our European end customers (online and retail) by telephone and e-mail (inbound)
  • Independently and on your own responsibility answering many different requests of our customers with a view to highest customer satisfaction
  • Processing the enquiries of our Marketplace Partners 
  • Working in shifts (alternating early and late shifts Monday-Saturday between 7:00 - 20:00)

Your profile:

  • Ideally first work experience in customer service 
  • Strong customer orientation and communication skills
  • Very good language skills in German or English and one other language such as French, Dutch, Italian, Spanish or Russian
  • Technical affinity and good knowledge of common hardware and software (MS Windows, MS Office, MS Teams, Outlook, Browser)
  • Structured way of working, solution-oriented thinking as well as prioritisation and coordination skills 
  • Intercultural competencies and strong teamwork skills 
  • Willingness to work shifts 


Your benefits:

  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.