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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Customer Advisor (m/f/d) | temporary
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

Your are driven by supporting the customers via all communication channels? We are looking for a highly motivated Customer Advisor (m/f/d) to strengthen our Global Retail Customer Care team as soon as possible. French and/or Polish language skills are a mandatory. This is a fixed-term position until January 2023.

 

What you can expect:

  • Supporting our end consumers via all sales and common communication channels
  • Independent processing of written and telephone customer inquiries in the first and second level
  • Complaint classification and processing
  • Supporting our stores via phone and e-mail
  • Responsibility for fast and competent service for process-relevant and technical inquiries of our store staff
  • Detecting technical issues and offering solutions

Your profile:

  • Professional experience in customer service and ideally experience in service desk processes
  • Good knowledge and safe handling of common hard- and software (MS Windows, MS Office, Browser)
  • Profound English language skills, very good French and/or Polish language skills or proficiency in other european languages (Spanish, Italian)
  • High problem-solving competence with a proactive and innovative approach
  • Confident, attentive and customer-oriented presence on the telephone
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Willingness to work in shifts (Monday - Saturday)

 

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.

 

Fashion is a form of self-expression. With our products, we want to inspire individuality and encourage everyone to be their authentic selves. HUGO BOSS is a global company with our employees representative of the world at large. We believe in a diverse and inclusive workforce, and are committed to equal employment opportunity regardless of, but not limited to, age, citizenship, disability, gender identity or expression, national origin, ethnicity, ancestry, religion, sex, marital status, or sexual orientation.