HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As one of the largest central departments at HUGO BOSS, the IT department is the key service provider and partner in the introduction and provision of innovative technologies. In this role, you will have the opportunity to contribute your expertise to projects along the entire value chain. We share the common goal of exploring new paths together in order to create something extraordinary. Join our team and shape your own future at HUGO BOSS!

IT Consultant CRM (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

As IT Consultant CRM, you will be part of HUGO BOSS’ transformation towards an experience driven company. You will take over IT ownership of Loyalty, Clienteling and CRM processes with the clear objective to provide the most desirable and personalized experiences for our customers. 
If you believe in the power of data, technology and the value of customer experience, join our team and take on the following responsibilities.


What you can expect:

  • Develop and drive our customer engagement solutions on a global scale with the focus on seamless customer experience, data integration and technology
  • Convert and design business requirements into consistent technical concepts, coordinate implementation tasks and ensure successful global rollouts
  • Consult and take over IT ownership for Loyalty, Clienteling and CRM solutions and act as single point of contact towards our internal stakeholders
  • Analyse and discover customer experience trends and innovations in order to extend and improve our technology stack and break new ground within our constant aim for excellent customer experience

Your profile:

  • Strong knowledge and interest in customer experience, customer relationship management, data management, sales and loyalty
  • Degree in, Business Informatics, IT, Applied Computer Sciences, Business Economics, Marketing, Sales or related areas
  • Proven IT background and good knowledge of interface technology. Understanding of programming languages is a plus
  • Professional experience in IT, Consulting, CRM, Sales 
  • Analytical strength and excellent communication skills
  • Ability to work in agile environments and high-performing teams
  • Fluent in English – German would be a plus


Your benefits:

  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.