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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas – because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

Live Chat Specialist (m/f/d) | temporary
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

Your are driven by providing the best online shopping experience for the customer? For the upcoming holiday season we are looking for a talented and enthusiastic Live Chat Platform Specialist (m/f/d) starting in october for the duration of 4 months to strengthen our Operations Management Digital Retail team.

 

 

What you can expect:

  • Provide end customers best in class service by answering inquiries via email, phone, online chat and social channels regarding products, services, online order information, accounts and general details
  • Recognize returning customers and providing unparalleled and enjoyable shopping experience through education on new collection
  • Support in creation and maintenance of daily, weekly and monthly KPI reports to measure performance of chat and styling e.g. consolidation of checkout and chat survey findings and sharing with stakeholders
  • Support the mid and senior team members with feedback on currently used chat platform as well as tools for future optimizations and improvements
  • Assist in testing of new features and functionality
  • Report escalated customer issues to mid or senior team members immediately for speedy resolution

Your profile:

  • Highly customer- und service orientated, ideally with Sales experience in retail and/or eCommerce (Fashion/Lifestyle/Luxury industry)
  • Weekend, evenings and holidays availability (Black Friday, December Holidays, and seasonal sale periods from Oct 2021 to Jan 2022)
  • Oral and written language proficiencies in English and German (speak, read, write fluently), Dutch and Spanish are a plus as an additional language
  • Stay abreast of product knowledge, campaigns and promotional offering in preparation of key commercial moments 
  • Knowledge of applicable chat tools, systems, feeds, integrations and processes is an adventage 
  • Good communication skills in order to explain topics adequately to the target audience
  • Ability to prioritize tasks based on business needs 

 

Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.