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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,700 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas – because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

CRM Loyalty Manager (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

We are looking for a highly motivated person to strengthen our Customer Relationship Management Department. You are driven by Data, Marketing Automation and optimize Consumer engagement. In this role you are responsible for the HUGO BOSS Customer Loyalty Program within our global CRM Markets.

 

What you can expect:

  • Manage and deploy the global Customer Loyalty strategy to improve customer lifetime value
  • Operational realization of our Customer promotions
  • Building up strong stakeholder engagement from Marketing and Retail within the local subsidiaries, consulting and supporting them in all CRM matters
  • Understanding of Digital Marketing and how to use this towards Customer Segmentation and Loyalty experience
  • Research and recommend new strategic Loyalty opportunities
  • Development of training concepts and -methods for online and face-to-face trainings as well as holding face-to-face trainings

Your profile:

  • 3+ years of CRM experience and working with interdisciplinary teams that are working globally in different locations
  • Broad CRM knowledge and understanding (campaigning, reporting, tools and technical setup)
  • Highly customer- und service orientated, ideally with experience in retail and/or e-commerce (Fashion/Lifestyle/Luxury industry)
  • Excellent communication skills in order to explain complex matters adequately to the target audience
  • Solution orientated thinking and proactive working style
  • Fluent proficiency in spoken and written English

 

Your benefits:

  • Diverse portfolio of tailored training and professional development measures
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment
  • Great clothing discounts
  • A modern and dynamic working environment
  • An international and positive working culture