HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. We work on innovative projects with passion and enthusiasm and create space for a variety of working methods. In this role, you will have the opportunity to support our digital transformation and to contribute new ideas – because, to create something extraordinary, we must explore new paths together. Join our team and shape your own future at HUGO BOSS!

Senior Order Manager eCommerce (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

Global eCommerce is the core of HUGO BOSS AG's eCommerce activities. We ensure that hugoboss.com is a class-leading website, inspiring our customers and easily helping them to buy their HUGO BOSS products. To strengthen our continuously growing department we are looking for a Senior Order Manager eCommerce (m/f/d) who contributes to the business growth with own innovations.


What you can expect:

  • Oversee  end-to-end customer order experience in our eCommerce and Omnichannel business 
  • Drive strategic development and continuous optimization of order management processes in close alignment with various internal and external stakeholders
  • Lead order management related topics in various eCommerce and Omnichannel projects
  • Plan and manage testing initiatives, resources and respective reporting to stakeholders
  • Establish SLAs for bug fixes in partnership with IT and review contracts to ensure coverage is of optimal business interest
  • Mentor and Coach within Order Management Team and interface departments

Your profile:

  • Completed relevant university degree, bachelor or master level
  • 5 + years experience in eCommerce and/or Omnichannel
  • Process-oriented and analytical mindset
  • Excellent knowledge of the  eCommerce Order processes 
  • Confident to work independently and in cross functional overarching projects with multiple stakeholders
  • Outstanding communication and presentation skills
  • Out of the box thinker with hands-on mentality to drive innovation in eCommerce Operations
  • Excellent verbal and written language skills in English


Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and café, Times.