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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,000 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise – because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS!

Supervisor for Retail Customer Care (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time

What you can expect:

HUGO BOSS is looking for you to help build and develop a Retail Customer Care Team starting from February 1st 2019! We need a team player who focuses on customer satisfaction while working in a dynamic and international environment. We place utmost importance on having an open and appreciative feedback culture, a pleasant working atmosphere as well as individual development and further educational opportunities.

  • Supporting and advising our end consumers via all sales and common communication channels including telephone, mail, chat and social media
  • Professional handling in case of escalation
  • Ensuring a fast and competent service when it comes to process relevant and technical queries of our store staff
  • Taking over responsibility as shift manager and supporting the team in the daily business
  • Ideal management of resources to guarantee quality and compliance with KPIs across all customer communication channels
  • Organisational tasks such as planning shifts, reporting, test management and knowledge transfer
  • Orientation and training of new employees
  • Interface coordination and communication

Your profile:

  • Successfully completed business management training as well as a minimum of two years of professional experience in a comparable customer service role
  • Good knowledge of common hard- and software (MS Windows, MS Office, Browser, etc.) experience with call center systems and SAP are of advantage
  • Excellent language skills in at least two european languages ​​(French, Dutch, Spanish, Italian, English, German - fluent)
  • High problem-solving competence with a proactive and innovative approach
  • Analytical and structural approach to complex cases
  • Motivational and communicational skills
  • Assuring, sharp and customer-oriented demeanor
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Willingness to work in shifts, even on weekends


Your benefits:

  • We support our employees with the compatibility of family and career
  • Diverse portfolio of tailored training and professional development measures
  • International and inspirational working environment
  • Career progression opportunities
  • Dynamic and inspirational work culture
  • Flexible scheduling to meet lifestyle needs, with a competitive compensation program and a fun working environment

Apply now »