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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!

Temporary Employee Customer Care Center (m/f/d)
HUGO BOSS AG | Metzingen near Stuttgart | Germany | Full-time
  

As an employee customer contact center in Metzingen you support our customer service temporarily in full time additionally you will get a skill adaption training. We are looking for support for November, December and January.

 

What you can expect:

  • Supporting our end consumers via all sales and common communication channels
  • Independent processing of written and telephone customer inquiries in the first and second level
  • Complaint classification and processing
  • Responsibility for fast and competent service for process-relevant and technical inquiries of our store staff
  • Detecting technical issues and offering solutions

Your profile:

  • Some professional experience in customer service and ideally experience in service desk processes
  • Good knowledge and safe handling of common hard- and software (MS Windows, MS Office, Browser)
  • Good English skills, good French skills or proficiency in other european languages (Spanish, Italian, Dutch)
  • High problem-solving competence with a proactive and innovative approach
  • Confident, attentive and customer-oriented presence on the telephone
  • Your focus is customer satisfaction, strong service and offering consumer oriented solutions
  • Willingness to work in shifts (Monday - Saturday)

 

Your benefits:

  • We support our employees with the compatibility of family
  • International and inspirational working environment
  • Dynamic and inspirational work culture

 

Please note that HUGO BOSS AG does not accept unsolicited applications from third parties.