HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,700 employees worldwide. As the most important interface for our customers, you will demonstrate your passion for our products and act as a brand ambassador for HUGO BOSS. Join a team that provides an exceptional brand and shopping experience with enthusiasm, fun and expertise – because, to create something extraordinary, we must explore new paths together. Shape your own future at HUGO BOSS!


Director of Retail Operations
HUGO BOSS Fashions, Inc. | New York City | 2494 | Full-time

Position Summary:


The Director of Retail Operations manages a team responsible for the strategic element of the retail model. You will have accountability for the progress of strategic projects and the continued improvement of retail operational performance across Northern America. Function as a key business partner to the SVP of Retail and other Department Heads to influence the creation and communication of company strategy, business priorities and targets for the Regional Teams.




What you can expect:




  • Set objectives for the Retail Operations Manager and the team to ensure a high standard of service is provided to the Retail field team, store teams and customers. This includes clear and prompt responses to enquiries and requests, taking into account the customers view to offer appropriate solutions and monitoring the volume of requests by topic to identify areas for future solutions
  • Ensure structure is provided for the retail field team and stores in KPI’s, Policies and Procedures, trading feedback process, trading calendar, training programs, controllable retail costs and all communication channels. This includes key meetings like weekly trading meeting, quarterly reviews, seasonal market visits and annual Store Manager Retail Conference
  • Structure development projects for retail systems and structures including those projects defined by, or requiring support, from AG
  • Ensure the ongoing development of the CRM program and the use of reporting and analysis on CRM and Mystery Shop continue to strengthen our understanding of our customer profile and service by market. Liaise with the Marketing team to strengthen strategic targeting by customer profile to drive new footfall
  • Ensure that new store openings and renovations are coordinated effectively to maximize sales and profitability with minimum disruption to all departments involved in supporting
  • Ensure that the Outlet and Directly Operated Stores (DOS) are served appropriately for their different needs and continue to co-ordinate with AG and internal departments to assess and meet their different needs as these channels grow.
  • Form a strong working relationship with relevant departments within HUGO BOSS AG (Germany) in order to be the key link between HUGO BOSS North America and the head office for new development projects and the sharing of best practice
  • Collaborate with the Retail Training team and Human Resources, Retail to improve induction, enhance the development path and roll out skills and knowledge training to all levels of retail teams
  • Manage and deliver on KPI’s:  Data capture/UPT/Conversion/ATV in line with business goals
  • Be the key contact between Retail and external business partners such as department stores
  • Stake holder in the strategic direction and development of new initiatives, projects and procedures (i.e. scheduling tools, POS, Omni-channel, etc.)
  • Create Business strategies and presentations for SVP of Retail
  • Plan and Execute Quarterly Retail Meetings (RAM) and annual Store Manager Retail Conference
  • Identify trends and make suggestions to improve and enhance retail performance to deliver sales and service goals
  • Work strategically as a liaison with IT to deliver innovative tools that enhance the stores  operational capabilities
  • Negotiate and manage external vendor relationships
  • Conducts operational store visits to ensure compliance of Retail Operations standards
  • Monitor P & L to ensure financial responsibility of retail stores EBIDTA and contribution targets
  • Ensures that the Retail Operation team complies to all policies and procedures relating to Health and Safety; influences any changes necessary to meet State requirements, ensuring minimum risk to staff members and the business





  • Partner and advise with setting objectives for the Canada Retail Operations team
  • Maintain communication with the VP of Retail, Canada to ensure operational best practice is continued in the Canadian market





Your profile:


  • Bachelor's Degree in Business Administration preferred
  • A minimum of 7 years of Retail / Retail Operations experience
  • Premium Retail experience with strong focus in Retail Operations and Sales preferred
  • Strong verbal and written communication skills
  • Demonstrates an ability to lead, motivate, train and develop a team through active management
  • Excellent time management and organizational skills, including the ability to prioritize work effectively
  • Strong relationship-building and customer service skills with all levels of employees
  • Ability to multi-task in a fast paced environment, pays close attention to detail, accuracy and is very analytical
  • Strong business acumen and interpersonal skills
  • Proficient level user with MS Excel, Word, and PowerPoint
  • Frequent Travel Required






Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

  • 401(k) with company match
  • Medical, Dental, Vision Benefits
  • Voluntary benefits and critical Illness
  • Company sponsored life and disability benefits
  • Discounts for auto/home/pet insurance
  • Commuter benefit program
  • Employee Discount Program
  • 21 paid days off (pro-rated based on first year of employment) plus your birthday off
  • Flexible Fridays  

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City