HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As one of the largest central departments at HUGO BOSS, the IT department is the key service provider and partner in the introduction and provision of innovative technologies. In this role, you will have the opportunity to contribute your expertise to projects along the entire value chain. We share the common goal of exploring new paths together in order to create something extraordinary. Join our team and shape your own future at HUGO BOSS!

Operational Analyst, Workplace
HUGO BOSS Fashions, Inc. | New York City | United States | Full-time

In a fast and frequently changing office environment, HUGO BOSS US is searching for an ambitious, curious systems analyst to support the workplace and provide state of the art technical solutions.
The Operational Analyst, Workplace has a technical background, is hands on, and customer service oriented. This role is based in New York. 


What you can expect:

  • Provision and maintain workplace equipment (Laptops, iOS devices, Printers, Etc.) 
  • Create and maintain users in relevant systems (Active Directory, Mobile Iron, Etc)
  • Track and manage incidents and problems
  • Perform problem related root cause analysis 
  • Develop problem solutions
  • Preparation of documentation (Knowledge Base articles) for support activities
  • Interface management  organize and coordinate the cooperation between regional business and global IT teams
  • Continuous refreshment and expansion of your own know-how in the defined area of responsibility
  • Understanding of dependencies, processes, and interfaces

Your profile:

  • Bachelor’s degree preferred in computer science from an accredited college or university (or a similar education or equivalent experience)
  • 1 year experience in similar role preferred, providing on-site support
  • Ability to apply common sense understanding to carry out tasks; ability to define problems, collect data, establish facts and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
  • Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
  • Excellent oral and written communication skills
  • Speaking other languages like German, Spanish or Portuguese is a plus.
  • Ability to lift 50 lbs


Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

  • Hybrid Working Model
  • Flexible Commuting
  • Flexible Fridays & Summer Fridays
  • 21 paid days off (pro-rated based on first year of employment) plus your Birthday off
  • Generous Employee Discount Program
  • Medical, Dental, Vision Benefits with Health Saving Account (HSA) option
  • 401(K) with company match
  • Flex Spending Account (FSA)
  • Commuter Benefits (Pre-tax)
  • Voluntary Benefits and Critical Illness
  • Company sponsored Life and Disability benefits
  • Employee Assistance Program (EAP)
  • Discounts for auto/home/pet insurance 
  • Gym membership discount

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City