HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,600 employees worldwide. As one of the largest central departments at HUGO BOSS, the IT department is the key service provider and partner in the introduction and provision of innovative technologies. In this role, you will have the opportunity to contribute your expertise to projects along the entire value chain. We share the common goal of exploring new paths together in order to create something extraordinary. Join our team and shape your own future at HUGO BOSS!

Operational Analyst, POS Retail
HUGO BOSS Fashions, Inc. | New York City | 2494 | Full-time

In a fast and frequently changing retail environment, HB US is searching for an ambitious, curious business analyst to support business growth and provide state of the art systems & applications.   
In this position, you will interact with clients (employees) to analyse, diagnose, interpret, and identify an array of incidents and problems affecting the client's IT assets and business systems. Upon diagnosing the issue/s, the Operational Analyst will work toward the resolution utilizing an array of resources including prior experience, internet research, team members or other departmental colleagues, and escalation points. At the same time, maintaining reasonable communication with the client on progress.


What you can expect:

Primary Functions: 

  • Interact directly with the clients in person, by phone, email, and/or instant messenger
  • Quickly assess and diagnose a wide array of problems with client business assets including PC's, mobile devices, monitors, peripherals, etc
  • Communicate efficiently and effectively with clients and team members to inform and collaborate on incidents and problems
  • Adhere to the Hugo Boss SLA policies for incident resolutions
  • Maintain an accurate and detailed account of client assets within the designated Asset Management system
  • Maintain the asset life-cycle policies for Hugo Boss and proactively recommend the refresh strategy for each assigned asset.
  • Image and configure IT assets for each client and provide the proper equipment per designated job function within Hugo Boss
  • Request and install approved business software outside of standard
  • Participate in projects related to IT Assets and client requirements
  • Communicate and forge relationships with counterparts in our region and AG to foster an environment of collaboration and information sharing


Your profile:

Principal Skills Required

  • Strong oral and written communication skills 
  • Excellent interpersonal skills with a strong sense of team 
  • Present technical information and communicate complex technical ideas clearly and succinctly 
  • Work with minimal supervision and take initiative 
  • Prioritize and manage workload and adjust to changing priorities  
  • Proven time management capabilities 
  • Apply common sense understanding to carry out;  
  • Identify client problems, collect data, establish facts and draw valid conclusions;  
  • Deal with problems involving several concrete variables in standardized situations;  
  • Willingness and ability to be “hands on” 
  • Ability to lift a minimum of 50 lbs


Qualifications Required:

  • 6 years business experience in a similar role preferred
  • Profound experience in customer service and interpersonal communication
  • Extensive experience with Oracle xStore POS is mandatory
  • Ability to analyze data using SQL queries is mandatory
  • Ability to analyze XML data is mandatory
  • Basic knowledge about SAP system communication like IDOC/ALE and monitoring tools 
  • Ability to effectively troubleshoot hardware such as POS, PC, Printers, Mobile devices and peripherals
  • Minimum Bachelor’s degree from an accredited college or university
  • Fluency in German, Spanish, Portuguese or French is a plus.


Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

  • 401(k) with company match
  • Medical, Dental, Vision Benefits
  • Voluntary benefits and critical Illness
  • Company sponsored life and disability benefits
  • Discounts for auto/home/pet insurance
  • Commuter benefit program
  • Employee Discount Program
  • 21 paid days off (pro-rated based on first year of employment) plus your birthday off
  • Flexible Fridays