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HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As diverse as we are at HUGO BOSS, we all share a common goal: to inspire people through our work. In this role, you will have the opportunity to be yourself and to contribute your ideas and your creativity – because, to create something extraordinary, we must explore new paths together. Join our team and discover how you can shape your own future at HUGO BOSS!

US eCommerce Operations/Projects Intern
HUGO BOSS Fashions, Inc. | New York City | United States | Part-time
  

The Ecommerce Operations Intern will have the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business (directly operated sites servicing US/Canada/Mexico, as well as concession/drop ship retail partners).

 

Ecommerce Operations areas of responsibility/areas include: Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience. The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting.
 

- Must be able to work on location ~20-24 hours per week

- Rate: $15/hr

- This position is not eligible for relocation

 

What you can expect:

  • Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
  • Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
  • Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
  • Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
  • Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
  • Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
  • Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
  • Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
  • Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
  • Support in workshops and meetings

Your profile:

  • Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
  • Detail oriented and strong communication skills
  • Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
  • Experience working in SAP is a plus
  • Studying a related field
  • Interest in ecommerce industry
  • Spanish or French proficiency a plus
  • Available to commit to work ~20 hours per week, in person, for a full semester

 

Your benefits:

  • Potentially eligible for school credit
  • Fun and collaborative work environment
  • Generous employee discount


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City