Avec près de 14 000 collaborateurs à travers le monde, HUGO BOSS est l'une des principales entreprises Fashion et Lifestyle du segment haut de gamme. Jouant un rôle important d'intermédiaire auprès de nos clients, vous représentez nos produits avec passion et serez ambassadeur de la marque HUGO BOSS. Rejoignez une équipe chargée de créer une expérience de marque et de shopping exceptionnelle avec enthousiasme, plaisir et savoir-faire, car seul un engagement conjoint dans de nouvelles voies produit un résultat unique. Construisez votre avenir chez HUGO BOSS!

Retail Operations Coordinator France
HUGO BOSS France S.A.S | Paris | France | Plein temps

Ce à quoi vous pouvez vous attendre :

The position will be based in Paris. Your main responsibility will be to coordinate the Retail Operations activities in France but you will be part of an international team of Retail Operators throughout South Europe + Benelux and as such you will also experience international exposure via working on projects for the Southern Europe region.


This is an exciting opportunity for everyone who loves a fast pace, performance driven Fashion Retail environment.

Key responsibilities:


Support stores

  • Daily contact person between stores and head office for all store operations related topics
  • Perform investigations into any issues found and find solution with relevant stakeholders
  • Grant access & update information on relevant Retail Systems
  • Check and support store stationary orders to ensure an efficient service, source new suppliers when needed and monitor the stationary costs.



  • Take ownership of the quality and consistency of the communication flow between head office and stores (e.g. updating Retail Newsletter, Retail guidelines and Trading Calendar).
  • Manage the relationship with selected Suppliers


Process & Projects

  • Analyze & review current business practices to ensure stores are effectively utilizing systems, standards and processes to meet business needs
  • Implementing new processes and procedures & Guidelines according to business demands
  • Involved in Omni-channel and actively drive the topic in the market (e.g. incentives, new features)
  • Be the contact person for selected (pilot) projects in the market and facilitate the roll out
  • Coordinate Store Project Meetings to make sure projects are running smoothly


Reports & Analysis

  • Monitor and analyze direct customer feedback
  • Update a create relevant Reports in order to track key Performance KPI’s
  • Support the Retail Directors France in ad hoc requests (e.g. reporting and analyzing key statistics on business performance, presentations and incentives for store teams, Retail Seminars)
  • work closely together with HR to make sure Bonus payments to the Retail Field Management are paid out correctly.

Votre profil:

Required qualifications:

  • A relevant University degree: Bachelor required; Master’s is a plus
  • 3+ year of experience in retail operations
  • Experience from working in a store is a plus  
  • Strong analytical, organizational and numerical skills combined with close attention to details;
  • Extensive communication skills on all levels and a high level of commitment;
  • Good general understanding of retail environment and systems;
  • Excellent written and verbal communication in both French and English;
  • Strong Computer literacy, especially with Excel & PowerPoint   
  • Enthusiastic, self-confident and self-motivated. Shows ambition to drive through initiatives and change to achieve company targets;
  • Willing to adapt and take on new challenges and driven to continually improve  ;
  • Able to handle multiple demands and competing priorities successfully.



Ce que nous vous proposons:

HUGO BOSS Offers its employees exceptional working conditions in an international environment. If you are interested in the fashion industry and the challenges inspire you, we want to meet you.